Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Sokolink. All information displayed, transmitted or carried on Sokolink is protected by copyright and other intellectual property laws. All rights, including copyright, in this website are owned by or licensed to Sokolink. This site is designed, updated and maintained independently by Sokolink. The content is owned by Sokolink. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available in the website.
Information, services, names, pictures, advertisements, images and contents are provided “as is” on this web site. Sokolink expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Parties using the information provided on this web site may do so after satisfying themselves that the same suits their individual requirements.
Sokolink uses information voluntarily provided by users to optimise their experience on our web site, whether to provide personalised elements on the site, or to prepare a better future content base in the interests of our users. However, the information contained on this web site is not intended to be, and should not be treated as legal or professional advice. ‘Sokolink” is a registered trademark. All other trademarks, company names or logos, and product names referred to in this web site remain the property of their respective owners.
In no event shall Sokolink be responsible to any person or entity for any loss or damage, whether direct, indirect, incidental, consequential or otherwise, arisingout of access or use or dissemination of information contained on this web site, including, but not limited to, loss of profits, data, or damage to the user’s computer systems. The information, contents, names, images, etc. may be changed, updated, modified and/or improved from time to time without any notice.
Sokolink shall make all reasonable attempts to eliminate and exclude viruses from this web site. However, Sokolink does not ensure or accept any liability in respect thereof. Parties using this web site may take suitable precautions before downloading information.
This Disclaimer Clause and any claims arising out of the use of the information from this web site shall be governed by the laws of Kenya.
When you visit the Website/Application or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We support the following payment options at Sokolink.
Mpesa
In case of a payment failure, please retry ensuring: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on support@sokolink.com with the transaction id for any clarification.
We accept all cancellations made before the order is fulfilled. Please reach out to our customer services for cancellation requests and refunds. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.
Sokolink is engaged in the business of providing digital solutions through web/mobile based digital platform(s) which enable the merchants to connect to their customers inter alia by way of integration of social media platforms, in store ordering & billing system, bank/payment gateways and delivery partners.It is hereby clarified that Sokolink is only a technology provider/intermediary/ecommerce facilitator and that Sokolink is not performing any activity/job or providing services which may tantamount to it being a seller, retailer, stockiest and/or distributor.
Sokolink has developed an exclusive QR code for each of the merchant listed/registered with Sokolink Store in order to provide Sokolink services to the customers of the Merchant. These terms and conditions (“T&Cs”) shall govern use of the Sokolink Store by the Merchant; accordingly, please read these T&Cs carefully before accessing or using the Sokolink Store. If you do not agree to these T&Cs, you shall not use the Sokolink Store and/or register yourself as a Merchant. By using Sokolink Store, you signify your unconditional acceptance to these T&Cs and other Sokolink policies (as framed by Sokolink from time to time).
All Merchants shall register on the Sokolink Store Web Portal for offering/selling their products. Registration includes (but is not limited to) completing the on-boarding process, providing necessary KYC documents and linking your bank account.
Merchant shall always provide true, accurate, valid, correct, complete and up to date information on the Sokolink Store. Such information shall include (and not be limited to) pricing, inventory, menu, customer data, inputs, bites, discount, taxes and other information as requested by Sokolink from time to time.
Merchant shall at all times: (a) strictly comply with all applicable laws, now or hereafter in effect, relating to its performance of these T&Cs; (b) pay all fees and other charges required by such applicable law; and (c) obtain and maintain in full force and effect all licenses, permits, authorizations, registrations and qualification from any authority to the extent necessary to perform its obligations hereunder.
Merchant shall be solely liable for quality, efficiency, availability and merchantability of its products and services. Further, Merchant shall not offer, sell or deliver any products or services through the Sokolink Store, which are illegal, banned, restricted or which are not in compliance with applicable laws.
Merchant shall solely be responsible for payment of all applicable levies, duties, taxes and alike charges in relation to the products and services.
In the event Sokolink believes/notices that the Merchant is involved in any fraudulent activity/transaction or in any activity which is in breach of applicable law, these T&Cs or any other policy of Sokolink, then Sokolink would inter-alia have the right to withhold the amounts to be received by the Merchant from its Customer(s) and/or suspend your account till the resolution of the matter/dispute.
Sokolink Store enable the Merchants to offer, sell and take order for their products from the Customers (“Order”), by providing various details of their products.
Customers shall have the option of self pick-up of the Orders from the Merchant’s store.
Please note that delivery of the Orders shall be done by the Merchant himself (or through a third party), hence the Merchant shall be solely liable and responsible in relation to delivery of the Orders to the Customers.
Sokolink does not provide delivery services, hence shall not be liable and responsible in relation to the delivery of the Orders to the Customers.
All disputes in relation to the delivery of Orders shall be directly settled by the Merchant with the Customers, without the intervention of Sokolink.
Merchants shall ensure that the products listed on their Sokolink Store are sold at MRP, unless otherwise specified.
Typically, the price mentioned at the time of ordering will be the charged on the date of the delivery.
However, prices of certain products/items may differ on the date of actual delivery. Accordingly, in case the prices are higher or lower on the date of delivery – the differential amount will be paid to or collected from the Customer (as the case may be).
Customers shall have the option to make payment for their Orders on the Sokolink App (through various available modes including Mpesa) or through cash on delivery mode directly to the Merchant. These payment modes will be decided and modified by Sokolink from time to time. Sokolink has the right to use only selective payment methods.
As a consideration for rendering the Sokolink Services, Sokolink may charge/be paid by the Merchant, Commission Fees, as decided and informed by Sokolink from time to time.
Customers cannot cancel their Order (or any product therein) and the same can only be cancelled by the Merchant if they are unable to serve the Customer for any reason (including but not limited to unavailability of the products/items).
In certain cases (including but not limited to selling illegal products/items), Sokolink shall have the right to cancel the Orders (or any product therein).
For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Sokolink or Merchant, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Sokolink or Merchant, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item will be refunded to the Customer, which amount will normally be credited within 3-5 business days from the date of cancellation/rejection.
Sokolink and/or Merchant reserves the right to put necessary limits / restrictions on the Orders, including but not limited to limit on number of Orders by a particular Customer and minimum & maximum value of the Orders.e right to put necessary limits / restrictions on the Orders, including but not limited to limit on number of Orders by a particular Customer and minimum & maximum value of the Orders.
In the process of registration with Sokolink and processing of Orders, Sokolink may collect certain personally identifiable information about the Merchant such asname, email address, mobile phone number, contact details and bank account details.
Sokolink is committed to protect the personal information of the Merchants and to take all reasonable precautions for maintaining confidentiality of the Merchant’s personal information.
Sokolink has adopted reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business and to include, technical, operational, managerial and physical security control measures so as to protect the personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
In this regard, Sokolink has framed a privacy policy (“Privacy Policy”) which applies to the users of the Sokolink platforms available on https://sokolink.app/privacy-policy.
Sokolink reserves the right to use the personal information provided by the Merchants as per the terms of the Privacy Policy for processing the Orders and for improvement of services, features and functionality of Sokolink.
Any conversations / correspondences between the Merchant and Customer (including any WhatsApp conversations) shall be considered as private, and Sokolink shall not be deemed to be a party to such conversations / correspondences.